Bild: ORDER MANAGEMENT Bild: ORDER MANAGEMENT
ORDER MANAGEMENT

More than just administration
Order Management

ORDER MANAGEMENT

Order Management

If required, your whole shop can be managed by us. E. g. by means of a telephone support without making your customer notice that he is talking to a service provider. We offer our order management services especially for small enterprises that cannot provide a permanent telephone service because it would interrupt their work flow. Our telephone service is selective and answers frequently asked questions directly or sends a call-back request.

Ordering via your online-shop is also possible. All required data are exchanged via interface or a web application. The order is transmitted directly into our EDP system and can thus be processed immediately.

It is a big advantage for you that you are enabled to react on demand fluctuations via the portrayed measures and hence avoid unnecessary costs for human resources.

Our service competences are:

  • Product and Price information
  • Order management
  • Service hotline
  • Information service
  • Complaint management
  • Dunning and collection service
  • Order taking
  • Billing, printing and sending
  • Payment management
  • Dunning and collection service (return flow eligible)